Email troubleshooting

Stuck on "verifying"

For domains managed elsewhere, double-check the email records (MX and TXT) at your registrar match what the dashboard shows, then use the check now option in Dashboard → Email. Verification can take a few hours.

Forgotten mailbox password

Reset it from Dashboard → Email.

Emails not arriving

• Make sure there aren't old MX records from a previous email provider still on your domain.
• Check your spam folder, and ask senders to check theirs if your replies aren't reaching them.
• If it's still not working, contact us.